Privacy Policy

Last updated: 10 July 2026

This Privacy Policy explains how Incaspin Casino (referred to as “Incaspin”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or use our online casino, live casino, sportsbook, esports, mobile app, and any related services offered to players in Canada.

By creating an account, using our services, or continuing to use our site, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this document, please stop using our services and contact us for assistance.

1. Who We Are

Incaspin is an online entertainment brand that offers casino games, live dealer tables, sports betting, and esports betting to eligible players.

2. Contact Details

If you have any questions about this Privacy Policy, your rights, or how we handle your data, you can contact us at:

• Email: [email protected]
• Customer Support: 24/7 Live Chat on the site

We aim to respond to all reasonable privacy-related requests within a fair time frame, and in line with applicable laws.

3. Scope of This Privacy Policy

This Privacy Policy applies to:

• Our website and subpages
• Our mobile web version
• Our web app / casino app for Android and iOS
• Any other digital channels where we provide our services under the Incaspin brand

This policy does not apply to third-party websites, payment providers, game studios, or external services that may be linked from our site. Those parties have their own privacy policies, which we encourage you to review before sharing any data with them.

4. Legal Basis for Processing Personal Data

We collect and use your personal data under one or more of the following legal grounds, depending on the situation and applicable law:

• Contractual necessity – to create and manage your player account, provide games, process deposits and withdrawals, and handle bonuses and promotions.
• Legal and regulatory obligations – to comply with gaming licence conditions, anti-money laundering (AML) rules, counter-terrorist financing rules, know-your-customer (KYC) checks, age verification, fraud prevention, and responsible gaming duties.
• Legitimate interests – to improve our services, secure our systems, prevent abuse, manage risk, and conduct reasonable business activities, as long as these interests do not override your fundamental rights.
• Consent – for certain marketing communications, use of cookies and similar technologies, and some optional features. You can withdraw your consent at any time as explained in this Policy.

5. Information We Collect

5.1 Information You Provide Directly

When you register, use our services, or contact us, you may provide:

• Account details: username, password, security questions, account preferences.
• Identification details: full name, date of birth, gender (where required), proof of identity documents, proof of address, and any other documents requested for KYC purposes.
• Contact details: email address, phone number, residential address, and country of residence.
• Payment information: partial card details (such as card type, last digits, expiry date), e-wallet details, bank account details, and cryptocurrency wallet details, as needed for deposits and withdrawals.
• Gaming information: your selected games, session history, bonuses claimed, tournaments joined, bets placed, wins and losses, wagering progress, and loyalty or mission progress.
• Support communications: messages sent via email or live chat, voice recordings where applicable, and any attachments or documents you submit.
• Responsible gaming data: self-exclusion requests, deposit limits, loss limits, wagering limits, cooling-off periods, or other responsible gaming tools used.

5.2 Information Collected Automatically

When you access our site or app, we may automatically collect:

• Technical data: IP address, device identifiers, browser type and version, operating system, language settings, screen resolution, and time zone.
• Usage data: pages visited, clicks, time spent on pages, actions taken, referral sources, and traffic patterns.
• Device and connection data: type of device (desktop, tablet, mobile), app version, network provider, and approximate geographical location derived from your IP address.
• Log files: access logs, login attempts, account changes, errors, and security events.

5.3 Information from Third Parties

In some cases we may receive data from third parties, such as:

• Payment providers and banks: confirmation of payments, chargeback alerts, and verification details.
• KYC and identity verification services: confirmation of identity, credit checks where allowed by law, age checks, and screening against sanctions or risk lists.
• Fraud-prevention and AML partners: risk scores, alerts, and reports on suspicious transactions.
• Marketing and analytics partners: aggregated information about campaigns, traffic, and audience segments.

6. How We Use Your Information

We use your personal data for clear and specific purposes, such as:

• Creating and managing your Incaspin account.
• Verifying your age and identity to confirm that you are 18 or older, and to meet licence and AML requirements.
• Processing deposits and withdrawals, including checks related to payment methods, limits, and ownership of accounts used.
• Providing access to our casino, live casino, sportsbook, esports, promotions, tournaments, missions, and loyalty features.
• Measuring bonus eligibility, applying wagering requirements, and enforcing bonus terms, including maximum bet and maximum win rules.
• Monitoring activity for fraud, abuse, money laundering, match-fixing, bonus misuse, or account takeovers.
• Responding to your questions, complaints, and feedback via email or live chat.
• Improving site performance, game selection, user experience, and customer support quality.
• Sending service-related notices such as changes to terms, policy updates, security alerts, or important account information.
• Sending marketing messages (where you have given consent or where permitted by law), including information on bonuses, tournaments, and new game launches.
• Conducting data analysis and reporting, using aggregated and anonymized data whenever possible.

7. Cookies and Similar Technologies

Our website and app use cookies and similar technologies to provide a stable and secure service and to improve your experience.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the site to remember your actions and preferences over time.

7.2 Types of Cookies We Use

• Strictly necessary cookies: required for login, security, and basic site functions. These cannot usually be turned off in our systems.
• Functional cookies: remember your settings, such as language and display preferences.
• Performance and analytics cookies: help us understand how visitors use the site, so that we can measure and improve performance.
• Marketing cookies: used to show relevant offers and track the success of campaigns. These may come from third-party partners.

7.3 Cookie Control

Most browsers allow you to manage or block cookies through their settings. Blocking some cookies may affect the way our site works and may limit your ability to use certain features, including logging in and playing games.

8. Marketing Communications

With your consent, or where allowed by law, we may use your contact details to send you:

• Welcome offers and deposit bonuses
• Free spins and mission-based rewards
• Tournament invitations and leaderboard updates
• Sports and esports promotions
• Loyalty and VIP offers

We aim to send messages that are useful and relevant. You can change your marketing preferences at any time by:

• Using the “unsubscribe” link in marketing emails
• Adjusting your account settings where such options are available
• Contacting us at [email protected]

Even if you opt out of marketing, we may still send you service messages such as account notices, policy updates, and important security information.

9. Who We Share Your Information With

We do not sell your personal data. We may share it only with carefully selected third parties where this is required for our services or by law.

9.1 Service Providers and Partners

• Payment processors and banks, including card providers, e-wallets, and cryptocurrency payment services.
• Game providers and platform aggregators that deliver casino, live casino, and instant win content.
• KYC, AML, fraud-prevention, and risk-management services.
• Data storage providers, hosting companies, and cloud services that store data on our behalf.
• Marketing, analytics, and customer communication tools that help us run campaigns, send emails, and gather feedback.

9.2 Legal and Regulatory Sharing

We may disclose your data to:

• Gaming regulators and licensing authorities where this is required under our licence.
• Government bodies, law enforcement agencies, and courts, when we are legally required to do so or to protect our legal rights.
• Financial institutions, card schemes, and dispute bodies in relation to chargebacks, payment disputes, or suspected fraud.

9.3 Corporate Changes

If Incaspin or its operating companies are involved in a merger, acquisition, restructuring, or asset transfer, your personal data may be transferred as part of that transaction, in line with applicable legal safeguards.

10. International Data Transfers

As an online service, we may store and process your data in several countries. Data may be accessed by staff or partners in Costa Rica, Cyprus, Canada, and other jurisdictions where we or our key providers are based.

Where required by law, we implement measures to protect data during such transfers, such as contractual clauses, technical safeguards, and access controls. By using our services, you understand that your data may be processed outside your home country, subject to these protections.

11. Data Security

We take data security seriously and apply industry-standard measures to protect your information against loss, theft, misuse, and unauthorised access.

• Use of SSL encryption to secure data in transit between your browser or app and our servers.
• Strict access controls, so that only authorised staff and partners can access personal data for clear purposes.
• Regular security checks and monitoring of systems for suspicious activity.
• Secure storage of payment-related data with regulated payment providers wherever possible.

No online system can guarantee absolute security. However, we work continuously to reduce risk and to react quickly to any suspected issues.

12. Data Retention

We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as long as required by legal, regulatory, accounting, or reporting duties.

• Account and KYC records are usually kept for a fixed period after account closure, as required by AML and gaming regulations.
• Transaction records related to deposits, withdrawals, and bets may be kept for the period required by financial and tax laws.
• Security logs and fraud-related data may be kept longer where this is relevant to ongoing investigations or to protect our legal rights.
• Marketing consent details may be kept so that we can respect your choices going forward.

When data is no longer required, we will delete it or convert it into anonymized form so that it can no longer identify you.

13. Your Rights

Subject to applicable law and some exemptions, you may have the following rights in relation to your personal data:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete information.
• Right to erasure – to ask for your personal data to be deleted in certain situations, for example where it is no longer needed for its original purpose and no longer required by law.
• Right to restrict processing – to ask us to limit how we use your data while a concern is being looked into.
• Right to data portability – to receive your personal data in a structured, commonly used format, where technically possible and where the processing is based on consent or contract.
• Right to object – to object to certain types of processing, including direct marketing.
• Right to withdraw consent – where we rely on your consent for a specific purpose, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected] and clearly state your request and the email address registered with your account. We may need to ask for additional information to verify your identity before responding.

Please note that some rights may be limited or refused where we must keep processing your data to meet legal, regulatory, or security duties.

14. Age Restrictions

Our services are strictly for adults aged 18 or older. We do not knowingly collect or process personal data of minors.

• We carry out age and identity checks as part of KYC procedures.
• If we find that an account has been created by a person under 18, we will close the account, cancel bets, and remove any winnings.
• If you believe a minor has used our site or shared personal data with us, please contact us immediately so we can take action.

15. Responsible Gaming and Behaviour Monitoring

As a licensed operator, we are committed to responsible gaming. This means that we may collect and use some personal data to help protect players from harm-related gambling patterns.

• Information about limits, self-exclusion, and cooling-off periods.
• Activity patterns that may show risky behaviour, subject to regulatory guidance.
• Records of contacts and interventions made by our support and responsible gaming teams.

We may share some of this information with regulators or responsible gaming bodies, where we are required to do so or where it is important to protect you or others from harm.

16. Payments and Financial Information

For deposits, withdrawals, and fee handling, we work with reputable payment providers and banks. While some financial information is required to process transactions, we limit the data stored on our own systems.

• Payment card details are usually processed directly by payment gateways that comply with security standards.
• Crypto transactions may be recorded on public blockchains; please keep in mind that blockchain networks themselves are outside our control.
• We may collect and store records of payment attempts, confirmed payments, failed payments, refunds, and chargebacks.

We may share payment-related information with banks, payment providers, and dispute bodies to investigate fraud, chargebacks, or suspicious transactions.

17. Links to Third-Party Sites

Our website may contain links to third-party websites, such as payment pages, social media, partner campaigns, or game provider sites. We are not responsible for the privacy practices of those third parties.

We recommend that you review the privacy policies of any external sites you visit or services you use before providing any personal information.

18. Data of Inactive and Closed Accounts

If your account remains inactive for a long time or you request closure, we will retain only the data needed for legal, regulatory, and security reasons.

• We may keep transaction history, KYC documents, and compliance logs for a period defined by applicable laws.
• We will stop using your data for marketing after account closure, except where we must keep minimal information to respect your opt-out request.
• Access to closed account data is strictly controlled and used only where there is a valid reason.

19. Protection Against Fraud and Abuse

We use a range of technical and manual checks to protect our players and our platform from fraud, money laundering, match-fixing in sports, bonus abuse, and other harmful activities.

• Monitoring of login patterns, device use, and multiple accounts.
• Review of payment behaviour, chargebacks, and suspicious transfers.
• Use of external risk tools and databases where allowed by law.

Where we suspect fraud or other criminal activity, we may temporarily block access to an account, request additional documents, or share relevant data with law enforcement and regulators.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or security practices.

• The “Last updated” date at the top of this page shows when the latest revision was made.
• Significant changes may be highlighted on our site or sent through email or account notifications.
• Continued use of our services after a change means that you accept the updated Policy.

21. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we use your personal information, you can contact us at any time.

• Email: [email protected]
• Support: Live Chat available 24/7 on our site

Please include your full name, registered email address, and a clear description of your request. This helps us respond in a fair and accurate way.

22. Acceptance of This Privacy Policy

By registering an account, logging in, placing a bet, making a deposit, or otherwise using our services, you confirm that you have read this Privacy Policy and agree to the collection, use, and sharing of your data as described here.

If you do not agree with any part of this Policy, please stop using our services and contact our support team for assistance or account closure.