Terms and Conditions

Contact Details

These Terms and Conditions govern your use of Incaspin Casino at Incaspin.live.

If you have any questions about these Terms, your account, or any transaction, you can contact us:

• Brand name: Incaspin Casino
• Website: https://incaspin.live
• Support email: [email protected]
• Support availability: 24/7 Live Chat and Email
• Languages: English and other supported languages

1. General Provisions

1.1. These Terms and Conditions (the “Terms”) form a binding agreement between you (“you”, “player”, “customer”) and Legasta Technologies SRL (“Incaspin”, “we”, “us”, “our”) for the use of the online gaming services offered under the Incaspin brand.

1.2. By creating an account at Incaspin Casino, accessing our website, or placing any bets, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy, Bonus Terms, Responsible Gaming Policy, and any other rules published on the site.

1.3. If you do not agree with any part of these Terms, you must not register, deposit, or use the services on Incaspin.live.

1.4. Incaspin may update these Terms from time to time. We will make reasonable efforts to inform you of significant changes, but it is your duty to review this page regularly. Continued use of the site after changes are posted means you accept the updated Terms.

1.5. All text, graphics, logos, designs, software, and other materials on Incaspin are owned or licensed by us and are protected by intellectual property laws. You may use them only for personal entertainment and in line with these Terms.

2. Licensing and Company Information

2.1. Incaspin is a licensed online casino, live casino, sportsbook, and esports platform.

• Brand: Incaspin
• Website domain: incaspin.live (operated for Canada)
• Owner and operator: Legasta Technologies SRL
• Company number: 3-102-921383
• Registered address: Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office 3335
• Licence authority: Tobique Gaming Commission
• Licence number: 0000158
• Governing law of licence: Tobique

2.2. Payment processing for some transactions may be handled by our payment agent:

• Payment agent: OptaStream Innovations Limited
• Registration number: HE 472273
• Jurisdiction: Cyprus
• Registered address: Souliou, 18, 2018, Strovolos, Nicosia, Cyprus

2.3. By accepting these Terms, you agree that some of your payments and withdrawals may be processed by the payment agent on our behalf.

3. Eligibility and Player Requirements

3.1. Incaspin Casino is strictly for adults. You must be at least 18 years old or older if the law in your province sets a higher minimum age.

3.2. You are responsible for checking and following any local, provincial, or federal laws in Canada that may apply to online gambling and sports betting. Incaspin does not offer legal advice.

3.3. By opening an account you confirm that:

• You are 18+ or above the legal age for gambling in your place of residence.
• You are acting on your own behalf and not for any third party.
• You are using funds that belong to you and come from lawful sources.
• You are not classified as a politically exposed person (PEP), or if you are, you have informed us as required by law.
• You have not been self-excluded from Incaspin or any other gambling operator where such self-exclusion would legally affect your use of Incaspin.
• You are not resident in any jurisdiction where we do not offer our services or where online gambling is forbidden.

3.4. Employees, contractors, and direct partners of Incaspin and their close relatives may be restricted from playing with real money. This can be decided at our sole discretion.

4. Account Registration

4.1. To use the services at Incaspin Casino you must create a personal account (“Account”). During registration you must provide correct and complete information, including but not limited to:

• Full legal name
• Date of birth
• Residential address
• Email address
• Mobile number (if requested)
• Preferred currency (for example CAD or another available currency)

4.2. You agree to keep your details up to date. If your information changes, you must update it or contact support.

4.3. You may hold only one account with Incaspin. Opening multiple accounts (duplicate, “multi-accounts”, or “fraud accounts”) is forbidden. If we find more than one account for the same person, we may close or merge accounts, cancel bonuses, and void winnings.

4.4. You must keep your login details, password, and any two-factor authentication methods secret. Any activity under your account is considered to be carried out by you. If you suspect unauthorised access, contact support at once.

4.5. We may refuse to open an account or close an account at our discretion, while honouring valid obligations that already exist, as long as this is in line with our licence and the law.

5. Account Verification (KYC) and AML

5.1. Incaspin follows Know Your Customer (KYC) and Anti-Money Laundering (AML) rules. Before you can withdraw, and sometimes before you deposit or place bets, we may ask for identity checks.

5.2. You may be asked to provide clear and valid copies of:

• Government-issued photo ID (passport, driver’s licence, or national ID)
• Proof of address (utility bill, bank statement, or other official document)
• Proof of payment method ownership (card copy, e-wallet screenshot, crypto wallet information, or bank statement)

5.3. We may also ask for information about your source of funds and source of wealth, especially for large deposits or winnings.

5.4. If you fail to provide requested documents or information, or if we suspect fraud, money laundering, or other illegal activity, we may suspend or close your account, cancel bonuses, and hold or void winnings, as permitted by law.

5.5. All personal and financial data is handled under our Privacy Policy and stored using SSL encryption.

6. Account Use and Dormancy

6.1. Your account is for personal entertainment use. You may not use Incaspin for commercial purposes, group play, or professional gambling.

6.2. You may not sell, transfer, or allow anyone else to use your account. Shared accounts are forbidden.

6.3. You are responsible for all bets and transactions placed through your account, whether placed by you or someone who has gained access using your login credentials.

6.4. If you do not log in for a long period, your account may be considered inactive. We reserve the right to close inactive accounts as allowed by law. Any remaining balance will be treated in line with applicable rules; we may attempt to contact you before closure.

7. Deposits

7.1. To play Incaspin Casino games or place sports bets for real money, you must deposit funds into your account using one of the available methods.

7.2. The current deposit methods for the Incaspin Canada site include:

• Visa
• MasterCard
• Revolut
• Skrill
• Paysafecard
• Cryptocurrencies (BTC, ETH, XRP, LTC, BCH) through supported crypto processors

7.3. The standard minimum deposit is the equivalent of €15 for casino play and €20 for sports bonuses. Higher limits may apply for certain promotions, such as high roller offers.

7.4. Transaction times:

7.5. Our internal operating currency is EUR. If you use CAD or another currency, your deposits and bets may be converted to EUR using current rates.

7.6. You must use only payment methods that belong to you. Using cards, wallets, or accounts in someone else’s name is forbidden and may lead to account closure.

7.7. Incaspin does not charge a fee for standard deposits, but some banks, intermediaries, or crypto networks may charge their own fees. These are outside our control.

8. Withdrawals

8.1. You may request a withdrawal from your real money balance at any time, subject to these Terms, any bonus rules, and KYC checks.

8.2. Available withdrawal methods for Incaspin Canada include:

• Visa OCT
• MasterCard Payment Transfer
• Bank Transfer
• Cryptocurrencies (where available)

8.3. Standard limits and times:

8.4. The minimum withdrawal is normally the equivalent of €50, and in some cases the minimum may be increased up to the equivalent of €120 depending on the method or region.

8.5. As part of our AML policy, deposits must be wagered at least 3x in casino games or sports bets before withdrawal, unless stated otherwise. If you request a withdrawal before meeting this requirement, we may charge a processing fee or decline the request.

8.6. Where possible, withdrawals are processed through the same method used for deposit (“closed-loop policy”). If this is not possible, we may choose another suitable method after verification.

8.7. Internal processing may take up to 72 hours after your request and after you have completed KYC checks. Bank transfers, card payments, or blockchain confirmations may take additional time.

8.8. Very large wins may be paid in monthly instalments, typically up to the equivalent of €15,000 per instalment or as stated in the promotion or game rules.

8.9. We may charge a fixed fee for bank transfers made outside standard settings or when third-party banks charge intermediary fees. For example, a bank intermediary fee of about €16 may apply in some cases.

9. Bonuses and Promotions

9.1. Incaspin offers a range of casino and sports bonuses, tournaments, and special campaigns to Canadian players. All bonuses are subject to these Terms and the specific bonus rules published in the Bonus Terms section.

9.2. The main welcome offer for new casino players is the Incaspin Welcome Package, which may contain several deposit bonuses and free spins. You must meet the listed conditions such as minimum deposit, wagering, maximum bet, and validity period.

9.3. General rules for casino bonuses:

• Standard wagering requirement: 40x the bonus amount (unless stated otherwise).
• Maximum bet while wagering a casino bonus: usually €5 or currency equivalent.
• Bonus validity: typically 7 days for Welcome Package bonuses and 14 days for other promotions, unless another period is stated.
• Maximum withdrawal from winnings on some bonuses: usually 10x the awarded bonus amount.
• Sticky bonuses: in many cases, bonus funds are “sticky”, which means the bonus amount itself is not withdrawable and may be removed after wagering, while any winnings remain subject to the cap.
• Only one active bonus at a time: you may not stack multiple bonuses unless we clearly allow it.

9.4. General rules for sports bonuses:

• Standard wagering requirement: 5x the bonus plus deposit, unless stated otherwise.
• Minimum number of events per bet slip: usually 3 events.
• Minimum odds per event: usually 1.40 or higher.
• Validity: typically 14 days from activation.
• Void or cashed-out bets do not count toward wagering.

9.5. Wagering contribution rules for casino games:

9.6. Some games may be excluded from bonus wagering or may have reduced contribution. Check the bonus section for any game-specific rules.

9.7. We reserve the right to limit eligibility for certain bonuses based on region, payment method, or player activity.

9.8. If we suspect bonus abuse, including but not limited to bonus hunting, using low-risk bets, or creating multiple accounts, we may remove bonuses and winnings, and close the account.

10. Games and Services

10.1. Incaspin offers more than 6,000 titles including slots, table games, live casino, jackpots, crash games, instant win games, plus sports and esports betting.

10.2. Game providers include major studios and smaller developers. Availability may differ depending on your province, device, or currency.

10.3. Game rules and paytables are available inside each game. You must review them before placing bets.

10.4. Some games, such as progressive jackpots or network tournaments, may be run in partnership with third-party providers. In case of clear technical faults or misconfigurations, we may cancel affected bets and adjust balances based on corrected results.

11. Fair Play and Random Number Generator

11.1. Incaspin uses certified random number generators (RNG) for all non-live games. This ensures random and fair outcomes over a long period.

11.2. You agree that game results are defined by the RNG or, in the case of live casino, by the actual game event (wheel spin, card draw, dice roll, etc.) as recorded by the system logs.

11.3. Any attempt to manipulate games, exploit software bugs, or gain unfair advantage is forbidden. If we detect such activity, we may cancel bets, confiscate funds, and close your account.

12. Technical Issues and Disconnections

12.1. In case of system failure, network issues, or game crashes, all ongoing bets and game rounds are logged by our servers.

12.2. If a game disconnects after you have placed a bet but before the round ends, the outcome will still be processed by the server. When you log back in, you will see the updated balance and round history.

12.3. If a game round cannot be completed or must be cancelled due to a technical error, we may void the bet and refund the stake to your balance.

12.4. We are not responsible for internet outages, device problems, or other technical issues on your side, but we will always follow fair and transparent rules as set by our licence.

13. Responsible Gaming

13.1. Incaspin promotes safe play and offers tools to help you control your gambling.

13.2. You can set limits or request the following measures through your account settings or by contacting support:

• Deposit limits
• Loss limits
• Session time limits
• Cooling-off periods
• Self-exclusion

13.3. Self-exclusion means your account will be blocked for a set period and you will not be able to log in or place bets. Standard self-exclusion periods at Incaspin range from 3 months to 5 years.

13.4. During self-exclusion, we will take reasonable steps not to send you marketing messages.

13.5. If you believe you have a gambling problem, we encourage you to seek help from local support services or online resources in Canada and use the tools offered on our site.

14. Prohibited Activities

14.1. You must not use Incaspin for any illegal or prohibited activity. This includes but is not limited to:

• Money laundering or handling funds from criminal sources
• Using stolen or unauthorised payment instruments
• Fraud, collusion, or cheating
• Creating multiple accounts to abuse bonuses or offers
• Use of bots, scripts, or automated systems
• Attempting to manipulate odds, results, or software

14.2. We may investigate any suspicious activity and may share information with regulators, payment providers, or law enforcement where required.

15. Currency, Exchange Rates, and Fees

15.1. You may hold your balance in one of the currencies we support, such as CAD, EUR, BRL, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, or supported cryptocurrencies.

15.2. Our internal accounting is in EUR. When you deposit or withdraw in another currency, we may convert it using current market rates plus any fee charged by the payment processor or bank.

15.3. We do not charge a general fee for casino deposits or withdrawals, but some special operations may incur fees, for example:

• Bank intermediary fee (for some international transfers): about €16
• Special recovery of lost or misdirected crypto transfers: may require a minimum value of €5,000 and a fixed crypto fee (such as 0.1 BTC), subject to technical possibility

16. App, Mobile Access, and Web Platform

16.1. Incaspin can be accessed through desktop, mobile browser, and dedicated mobile web app.

16.2. The Incaspin casino app may be installed from the website for Android and iOS devices, where available. The app offers access to:

• Casino
• Live Casino
• Sports
• Esports
• Bonuses and Promotions
• Wheel, Loyalty, and Missions sections

16.3. By using the app, you agree to these same Terms. Any app-specific rules displayed during installation or updates also apply.

17. Security and Data Protection

17.1. Incaspin uses SSL encryption to protect data in transit between your browser or app and our servers.

17.2. We follow strict data security procedures to store your personal and financial information safely and in line with applicable laws.

17.3. Our Privacy Policy explains how we collect, use, share, and protect your data, and your rights in this respect.

18. Complaints and Dispute Resolution

18.1. If you have a complaint about Incaspin Casino, please contact our support team first via Live Chat or by email at [email protected].

18.2. When making a complaint, provide your name, account email, time and date of the issue, and as many details as possible.

18.3. We will investigate your complaint and aim to respond within a reasonable time. Complex cases may take longer, but we will keep you informed.

18.4. If you are not satisfied with our final response and local rules give you the right, you may escalate the dispute to the relevant regulator or an approved dispute resolution body, as described in the complaints section on our website.

19. Limitation of Liability

19.1. You use Incaspin at your own risk. The site and games are provided “as is”, without any guarantee that they will be available at all times or free from errors.

19.2. We are not liable for:

• Losses caused by internet or equipment failure on your side
• Loss of profits, data, or business arising from use of the site
• Errors in the input of bets by you

19.3. Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be limited by law.

20. Breach of Terms and Account Closure

20.1. If you breach these Terms or we have strong reason to believe you have done so, we may take any of the following actions:

• Warn you and ask you to stop the activity
• Block or suspend your account
• Cancel bonuses and promotions
• Void bets and confiscate funds gained from prohibited activity
• Terminate your account permanently

20.2. If your account is closed, we will pay out any remaining lawful balance after deducting amounts owed to us, subject to AML and KYC checks.

21. Governing Law and Jurisdiction

21.1. These Terms are governed by the laws applicable to the licence granted by the Tobique Gaming Commission, unless mandatory laws in your province require otherwise.

21.2. Any dispute that cannot be settled through our complaints process or through any external dispute resolution body will be handled by the competent courts defined by the governing law.

22. Final Provisions

22.1. These Terms and any documents expressly referred to in them form the entire agreement between you and Incaspin regarding our services.

22.2. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.

22.3. Our failure to enforce any right under these Terms does not mean we waive that right.

22.4. The English version of these Terms applies for Incaspin Canada. Translations, where provided, are for convenience only.

23. Contact and Support

If you have questions, need help, or wish to request limits or self-exclusion, contact us at any time:

• Support email: [email protected]
• Live Chat: Available 24/7 on the site
• Website: https://incaspin.live

By registering an account and playing at Incaspin Casino, you confirm that you have read, understood, and accepted these Terms and Conditions.